Ticket Exchange Policies


Subscription Ticket Exchange Policy

Subscribers may exchange their tickets to another concert within their series up to one hour prior to the performance that they are unable to attend. (For example: BNY Mellon Grand Classics subscribers can exchange into any other concert within the BNY Mellon Grand Classics Season.) Exchanges will be completed upon receipt of the original tickets. It is recommended that subscribers exchange tickets as early as possible. Some restrictions and fees may apply. All exchanges are subject to availability.

How to Exchange Subscription Tickets*

CALL your Patron Services Representative. We will hold tickets at the Heinz Hall Box Office for your requested concert and complete the exchange upon receipt of your original tickets. Tickets must be received within one week of your request and at least 24 hours before the concert date you are unable to attend.

VISIT pittsburghsymphony.org/myprofile and click on the Exchange/Donate tab. Exchanges must be completed at least 4 hours before the concert you are unable to attend. Your original tickets will no longer be valid.

VISIT THE HEINZ HALL BOX OFFICE up to one hour prior to the concert you are unable to attend. Hours are Monday through Friday, 9:00 PM - 6:00 PM and Saturday, noon - 4:00 PM. Weekend hours vary based on performance schedule.

BY MAIL Returned tickets must be received at least 24 hours before the concert date you are unable to attend. Please send tickets and check or money order for exchange fee* to: Ticket Exchange, Heinz Hall, 600 Penn Avenue, Pittsburgh, PA 15222
*With the exception of web exchanges, there is a $3 per order fee when exchanging subscription tickets into another weekend.

Can't Use Your Subscription Tickets?

Return your subscription tickets and receive a tax credit! Subscribers may return tickets for resale by calling the ticket turnback line as late as one hour before the concert at 412.392.3333 and leave the following information after you hear the beep:

Your name
Telephone number
Account number
Date and time of the performance on the ticket you wish to turn back
Seat location of each ticket
Order number which is located on the bottom of the ticket

If you need to exchange your tickets into another performance please call the Subscriber & Ticketing Services office at 412-392-4900

The tax credit receipt will be mailed to you in 5 business days

Ticket Refund Policy

No refund requests will be accommodated except in the event of a performance cancellation.  Exchange policies are established individually by presenters. 

Ticket policies and COVID-19 Update