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Special Facilities and Accessibility

Concierge Service

Patrons attending Pittsburgh Symphony concerts and all other Heinz Hall events can take advantage of our Concierge Service. A Concierge will be on duty in the Entrance vLobby of Heinz Hall at all performances. The Concierge is happy to assist with information about Heinz Hall, the Cultural District and area attractions, while assisting with dining, hotel, entertainment and transportation concerns.

Our concierge is well-versed in the many opportunities available to patrons either visiting or residing in the Pittsburgh area. Concierge Service begins one hour prior to the concert and is available until after the performance. Call (412) 392-2880 during any performance to speak to a concierge.

Accessible Services

The Pittsburgh Symphony Orchestra and Heinz Hall are committed to providing an environment that is inclusive and welcoming to all patrons. For information about our accessible services, please contact the box office at 412.392.4900 or visit our Accessibility page.

 Assistive Listening Services Icon Wheelchair Icon Braille Icon Sign Language Icon Sensory Friendly Icon

Lost and Found

Call (412) 392-4844 from 10:00 a.m. to 5:00 p.m. on weekdays.

Physician's Register Book

Located in the entrance lobby at the Concierge Desk. Refer emergency calls to (412) 392-2880 during performances only. Please turn off beepers and cellular phones during the performance and notify your contact of the emergency number.

Latecomers Gallery

Latecomers will still enjoy the entire concert in the Heinz Hall Latecomers Gallery. There will be no seating during the performance of any piece. Patrons who must leave during a performance will not be re-seated until the completion of the piece. Also, as a courtesy to the performers and fellow concert-goers, we ask that you remain in your seat until the concert has concluded.

Guided Backstage Tours

Guided Backstage Tours are available to groups of eight or more by advance appointment for only $2 per adult; $1 per child, age 14 or younger. To arrange a tour, please contact the Heinz Hall Management Office at (412) 392-4850.

Smoking Policy

Smoking is prohibited in Heinz Hall.