Accessibility
The Pittsburgh Symphony Orchestra and Heinz Hall are committed to providing an environment that is inclusive and welcoming to all patrons.
Sensory friendly performances are musical experiences customized especially for patrons with autism spectrum disorders or other disabilities that create sensory sensitivities. Designed in consultation with leading occupational therapy experts, sensory friendly performances provide an opportunity for patrons of all ages to engage in multisensory pre-concert activities and enjoy a symphony concert together with family and friends in a relaxed, inclusive environment. Sensory-friendly performances are scheduled occasionally. Click here to learn more about our sensory friendly initiatives.
For information about our accessible services, contact the box office at 412-392-4900. Doormen and ushers are also available for assistance at every performance.
Accessible Services
Curbside Assistance
Accessible Entrances
Accessible Seating Locations with Companion Seats
If a wheelchair location is desired, please notify the ticket service representative at the time of purchase. This will help us ensure that the fixed seat can be removed prior to your arrival at the theater.
Accessible Restroom
Dauler Hearing Loop
Click here for more information about our Dauler Hearing Loop for hearing aids or cochlear implants.
Guide Dogs
Guide dogs are gladly accommodated at all events. Please inquire when buying tickets.
Braille Programs
Braille programs are available at the concierge desk for all BNY Classics and PNC Pops performances.
Large Print
Large print photo copies of all BNY Mellon Grand Classics, PNC Pops, and Fiddlesticks Family Series program books are available at the concierge desk.
Portable Assistive Listening
Devices are available at all events. Please ask an usher for assistance when you arrive.
Sign Language
ASL interpretation is available for any event upon request.
If you have specific questions, please ask your ticketing representative or contact the Pittsburgh Symphony’s accessibility coordinator Stacy Weber, Vice President of Guest Experience & Heinz Hall Presents at 412.392.4850 or sweber@pittsburghsymphony.org.
Special Facilities
Concierge Service
Patrons attending Pittsburgh Symphony concerts and all other Heinz Hall events can take advantage of our Concierge Service. A Concierge will be on duty in the Entrance Lobby of Heinz Hall at all performances. The Concierge is happy to assist with information about Heinz Hall, the Cultural District and area attractions, while assisting with dining, hotel, entertainment and transportation concerns.
Our concierge is well-versed in the many opportunities available to patrons either visiting or residing in the Pittsburgh area. Concierge Service begins one hour prior to the concert and is available until after the performance. Call 412-906-1166 during any performance to speak to a concierge.
Lost and Found
Call 412-392-2889.
Physician’s Register Book
Located in the entrance lobby at the Concierge Desk. Refer emergency calls to 412-906-1166 during performances only. Please turn off beepers and cellular phones during the performance and notify your contact of the emergency number.
Latecomers Gallery
Latecomers will still enjoy the entire concert in the Heinz Hall Latecomers Gallery. There will be no seating during the performance of any piece. Patrons who must leave during a performance will not be re-seated until the completion of the piece. Also, as a courtesy to the performers and fellow concert-goers, we ask that you remain in your seat until the concert has concluded.
Guided Backstage Tours
Guided Backstage Tours are available to groups of eight or more by advance appointment for only $2 per adult; $1 per child, age 14 and younger. To arrange a tour, please contact the Heinz Hall Management Office at 412-392-4850.
Smoking Policy
Smoking is prohibited in Heinz Hall.