Tickets for most events are on sale 24 hours/day from our Online Calendar. Tickets may also be purchased by calling 412.392.4900.

Heinz Hall Box Office Hours
10:00 AM to 6:00 PM. Monday: Box Office closed for walk-up sales.

Weekdays with Performances
10:00 AM to 30 minutes after start of performance. Closed on non-performance days.

Saturday
12:00 PM to 30 minutes after start of performance. Closed on non-performance days.

Sunday
12:00 PM to 4:00 PM. Closed on non-performance days.

Beginning May 12, all single ticket prices advertised online include fees. Previously, fees had been added at checkout.

Single ticket exchanges are subject to a $5 per ticket fee. Subscribers exchange tickets free of charge, so becoming a subscriber is the best way to avoid the fee. For more information on subscriptions, please click here.

Your tickets will be delivered by text message to the phone number on your account, sent about one week before your concert — no printing, no need to find an email.

Prefer to have them on hand sooner, or manage everything in one place? Download the PSO Heinz Hall app for iOS or Android to access your tickets anytime.

Log in to your account and update your phone number under your account details. Please update it before your concert so your ticket text arrives at the right number.

Yes. Beginning two hours prior to most BNY Mellon Grand Classics and PNC Pops performances, students and seniors (age 62+) may purchase discounted rush tickets. Rush tickets are subject to availability and are restricted to certain seating sections. Students and seniors must present valid identification and may purchase one discounted ticket per person. Please note that rush pricing is subject to change. In order to guarantee seating availability, we suggest purchasing tickets prior to the day of the concert you wish to attend. Please note that the PSO offers discounted student and senior subscriptions, which offer the best savings as well as exclusive benefits. For more information on students and senior subscriptions, please click here.

Absolutely. With a group ticket purchase you receive discounted tickets, priority seats, personalized service and free reception space. For more information, call 412.392.4819 or visit our website at pittsburghsymphony.org/groups

We suggest you arrive at least 30 minutes prior to concert start time to allow time for parking, security screening, entering the hall and being seated. Hall doors open 60 minutes prior to many performances; doors open 75 minutes prior for BNY Classics concerts. Classics patrons may enjoy concert preludes including an opportunity to meet musicians in the Lobby, learn about concert programming during Clef Notes talks from the stage, and other occasional pre-concert activities. This season, PNC Pops concerts also offer the opportunity meet a musician prior to the concert.

Pittsburgh's Cultural District can be very busy but guaranteed prepaid parking is available to all ticket holders in the Sixth & Penn garage, with its entrance at 540 Penn Avenue. You may purchase prepaid parking when you order your tickets.  If you have a smartphone, the ParkPGH app helps you to locate available garage parking  near the Cultural District on the go.

There is no official dress code for events in Heinz Hall. Many patrons wear business attire, and many prefer to be more casual. Wear whatever makes you feel more comfortable.

Introducing small children to music is important to the PSO and we welcome young children to our youth concerts and Fiddlesticks Family Concerts. Children, approximately age six and over, are welcome at all performances with a purchased ticket. The Latecomer's Gallery and lobby video monitors are always options for restless children.

Approximately 48 hours prior to performance you will receive a text message sent to the mobile phone number tied to your pittsburghsymphony.org account with a link to your tickets. Scannable QR codes will not be available until approximately six hours prior to your performance. A reminder text will be sent to your mobile number when the scannable QR code is available.

You will receive a text message sent to the mobile phone number on your pittsburghsymphony.org account with a link to your tickets. Clicking the link will open a browser on your mobile phone and display your tickets. You can add them to mobile wallet, share them via text to another person, or display them on your phone for entry to the venue.

We encourage you to load and view each ticket QR code and add them to your digital wallet before arriving to the venue for your event. This ensures that you can quickly access your tickets regardless of wifi or cellular service.

Login to your account at pittsburghsymphony.org to update the phone number on your Profile. Or contact Customer Service at 412-392-4900.

Mobile tickets requires you to have a smartphone so you can display your tickets for scanning upon entry to the venue. If you do not have a smartphone and need to change the delivery method of your tickets, please contact Customer Service at (412) 392-4900.

For the best chance at receiving your mobile ticket, add 412-392-4900 to your contacts as Pittsburgh Symphony Orchestra Tickets.

No, the mobile ticket link will open a browser and display your entry tickets.

No, do not print your mobile tickets. The technology requires it to be viewed live on a screen so that it can be scanned; screenshots or printouts will not be accepted at entry.

With mobile ticket sharing you can easily share tickets among your party. Click the link in your text message and once opened in your browser, click the 'Share' button below the QR code to text the ticket to your guest.

No, only the ticket owner can share the ticket.

Start by checking the filters on your phone. Click to see unknown or blocked senders. If you are still having trouble, contact Customer Service at (412) 392-4900 or visit the venue Box Office for assistance.

A name change request is only required for physical tickets being picked up at the Box Office so we are able to verify ownership with ID. Once your mobile ticket arrives via text, all you need to do is share it with whomever will be attending the show. Please note, order changes including name, delivery method, or lost ticket replacement may only be requested by the original purchaser.

There is a Latecomer’s Gallery, located behind the Main Floor, which affords patrons who arrive after the beginning of a concert the opportunity to enjoy the performance until they can be seated. Latecomers will be seated at suitable intervals during the program, at the discretion of the conductor. The Latecomer’s Gallery is also available for parents with younger children.

Note: Learning & Engagement concerts and other special events may have different seating policies, which will be communicated in advance.

Applause is usually appropriate at the end of a piece (when the conductor lowers his hands). In a multi-movement work, it is customary to wait until the end of the last movement to applaud, so as not to break the concentration of the performers.

The Pittsburgh Symphony Orchestra provides complimentary cough drops at the concierge desk located in the entrance lobby.

Photography without flash is permitted throughout the performance, but guests should approach an usher if someone's photography becomes a distraction for them.

Refreshment bars are located in the Garden and Overlook rooms and in the Grand Tier Lounge. Intermission beverages may be ordered prior to performances. Water cups are available in the restrooms and from any bartender. Drinks are not permitted in the theater for BNY Mellon Grand Classics concerts and other specially designated events.

Restrooms are located on the Lower, Grand Tier and Gallery levels and off the Garden and Overlook rooms; wheelchair-accessible restroom on the Main Floor.

Coin-operated lockers are located on the Lower, Grand Tier and Gallery levels.

Heinz Hall is a non-smoking building and has a No Smoking Policy.

The Pittsburgh Symphony Orchestra and Heinz Hall are committed to providing an environment that is inclusive and welcoming to all patrons. For information about our accessible services, please contact the box office at 412.392.4900 or visit our Accessibility page.

The Concierge Service, in the Entrance Lobby, is available to assist with information about Heinz Hall, the Cultural District and area attractions and to help with dining, hotel, entertainment and transportation concerns as well as lost and found.

Please visit our online store for recordings, gift certificates and a growing variety of PSO inspired items.

Your ticket purchase supports the PSO and we thank you! But ticket sales only cover a portion of our operating costs. To make a tax-deductible gift to the PSO, contact our Development department at 412.392.4880 or donate online!