Safely Together

Heinz Hall Health and Safety Policies

 

We have missed you and are so excited to see you again! Approaching its 50th season as the home of the Pittsburgh Symphony Orchestra, Heinz Hall is committed to providing an exemplary experience, prioritizing the safety and well-being of all who come to the hall. Owned and operated by the Pittsburgh Symphony, Heinz Hall is a vibrant performing arts center that welcomes everyone for diverse live performances and programs, and community and private events.

When you return, so much of what you have come to expect at Heinz Hall is still in place—but while we've been apart, we've also made improvements to make your experience more comfortable and enjoyable, including improved ventilation, enhanced cleaning and sanitation, and contact-free experiences in response to the pandemic.

Vaccination Policy

All patrons attending indoor performances at Heinz Hall will be required to provide proof of vaccination and identification at every performance, with exceptions for children under the age of 12 and people with a medical condition or closely held religious belief that prevents vaccination. Patrons who fall into one of these exception categories must provide proof of a negative COVID-19 test (either a PCR test taken within 72 hours of the performance start time, or an antigen test taken within 24 hours of the performance start time).

Mask Policy

Masks will be required of all patrons whenever Allegheny County is in the CDC’s “substantial” or “high” community transmission levels (which, as of today, it currently is). Masks will always be required of patrons who are unvaccinated (in the two exception categories). As ever, Heinz Hall remains a mask-friendly environment, understanding that many in our community will choose to wear a mask regardless of vaccination status.

 
 

Here is what you can also expect

 

BEFORE YOU ARRIVE:

  • Ticketing: Contact-free ticketing is available; printed tickets will also continue to be available.
  • Self-Monitor: As we continue to follow public health and government guidelines regarding COVID-19, we ask that you self-monitor for symptoms of illness and refrain from attending if you are unwell. (*Please see our ticketing policies for options if you are unable to attend.)

WHEN YOU ARRIVE:

  • Security: Our state-of-the art entrance screening system is a “free-flow” security system that allows patrons to walk through unimpeded.
  • Programs: Digital programs are available in advance of Pittsburgh Symphony concerts; printed programs will also continue to be available.
  • Intermission: All concerts through December 2021 will have no intermission.

INSIDE THE HALL

  • Indoor Air Quality: Through testing and investments, we've made sure that Heinz Hall has excellent ventilation and air quality.
  • Enhanced Cleaning: Enhanced cleaning and disinfecting are used regularly throughout the Hall.
  • Touchless Faucets: New touchless sinks have been added to restrooms, and hand sanitizer stations placed throughout the Hall for convenience.
  • GBAC Certification: Heinz Hall is an applicant for the GBAC (Global Biorisk Advisory Council) Star Facility certification—a “gold star” standard for facilities that implement stringent protocols for cleaning, disinfection and infectious disease prevention.

We will continue to follow public health guidance and government requirements, and promptly communicate with patrons about any changes.

 
 

Frequently Asked Questions

Why does Heinz Hall have a vaccination requirement?

Recent trends in the COVID-19 pandemic are troubling for our country and region, so we are taking this additional step to ensure that we can move forward safely together. Patrons can also expect these policies to be similar throughout the Cultural District as we all work together to bring people back to Heinz Hall and District venues with everyone’s health and safety as our top priority.

Please know that this policy is also layered with additional measures for patron health and safety, including improvements at Heinz Hall to provide excellent air quality, touchless faucets and enhanced cleaning and sanitization.

When and where will I show my vaccine card and ID?

Patrons are asked to present their documentation upon entry at Heinz Hall, along with their ticket to the performance.

What vaccine documentation will you accept?

The following documentation is acceptable:

  • Vaccination card (which includes name of person vaccinated, type of vaccine provided and date last dose administered) OR
  • A photo of a vaccination card as a separate document OR
  • A photo of the attendee’s vaccine card stored on a phone or electronic device OR
  • Use of a Digital Vaccination Passport app OR
  • Documentation of vaccination from a healthcare provider electronic health record or state Immunization Information System record.
  • Matching photo ID required at the door

Self-reported vaccination records that are not verified by a health care provider cannot be accepted.

Do I need to show my vaccine card every time I see a show?

Yes, we will need to verify your vaccine status for every Heinz Hall indoor performance or event, to ensure the ticket holder is the person vaccinated.

This policy is currently set to start on September 6 and run through November 30, 2021. We will continue to follow the guidance of health and safety officials and will reevaluate these policies over time.

I am not vaccinated. Can I take my own rapid test and bring the results as proof of a negative test?

In order to attend an indoor event presented at Heinz Hall you must be vaccinated. The only exceptions are:

  • guests under the age of 12, who must be accompanied by an adult that meets our venue’s vaccination requirements; or
  • guests who need reasonable accommodations due to a medical exception or a sincerely held religious belief

For guests who are not able to be vaccinated for these reasons must provide proof one of the following instead of evidence of vaccination:

  • negative COVID-19 antigen test taken within 24 hours of the performance start time, or
  • negative COVID-19 PCR test taken within 72 hours of the performance start time.

Covid tests must be administered by a third party. Self-administered tests will not be accepted.

Masks: Please note that patrons who are not able to be vaccinated are also required to wear a mask at Heinz Hall.

I’m bringing my 11 and under children who can’t get vaccinated. Do they need a test?

Yes. Guests under the age of 12 must be accompanied by an adult that meets our venue’s vaccination requirements, and the adult must provide proof of the following for the child:

  • negative COVID-19 antigen test taken within 24 hours of the performance start time, or
  • negative COVID-19 PCR test taken within 72 hours of the performance start time.

My 12-17 year old is vaccinated but does not have an ID – what should I do?

Guests younger than 18 may present a government-issued photo ID or a school photo ID as an alternative. Guests younger than 18 who do not have either a government-issued ID or school photo ID can only attend performances in the company of an adult who provides the required ID and vaccine documentation for themselves and can confirm the validity of the minor’s test results or vaccination verification.

Will there be separate section for vaccinated vs unvaccinated patrons? Social distancing?

No. All events will be sold at full capacity.

I’m vaccinated. When do I need to wear a mask?

US Centers for Disease Control and Prevention has published a four-tiered system that measures the level of community transmission in each county: low, moderate, substantial, and high. For patrons who provide proof of vaccination, masks will be required at times of “substantial” and “high” community transmission on the date of the performance. At all times, Heinz Hall is a “mask-friendly” venue, understanding that many in our community will want to wear a mask regardless of vaccination status.

We will continue to communicate with ticketholders about any changes in community transmission but also advise that patrons always carry a mask when attending Heinz Hall performances at this time. For information on the current level of community spread in Allegheny County, please visit: Covid Data Tracker

Some events are subject to exception from this rule and will require audience members to remain masked regardless of community spread. These shows will be noted as such at all points of ticket purchase, alerting buyers of the mask mandate. Ticket buyers will also be contacted by guest services to confirm attendance requirements prior to the event.

What if my child is too young and won’t wear a mask?

All patrons who are unvaccinated are required to wear a mask.

How are you verifying that vaccination documentation is not fake?

We have a fundamental belief that most people are good and honest. In addition to the acceptable forms of vaccination proof we have listed in our protocols, we will be checking for matching ID. Those misrepresenting themselves as vaccinated are reminded that doing so is a federal crime. Please note that vaccine verification is one of many layers of safety that are being deployed for guest health and safety.

I am not willing to take this step and would like a refund.

We will miss seeing you and are able to offer exchanges into future events, credits, or refunds. Please contact the Box Office at (412) 392-4900. Subscribers can always contact their Patron Service Representative.

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*Events ​​​at Heinz Hall that are presented by outside organizations have their own ticketing policies and might also choose different requirements for masking and social distancing.